Frequently Asked Questions

General Information

1. Who may have an account?
2. How much does this cost?
3. How long may I keep my account?
4. Are there any limitations?
5. How do I change my password?
6. What do I do if I forget my password?
7. Is my password safe?
8. Do you ever need to know my password?
9. How much space is available?
10. How do I find someone's email address?
11. Why do I keep going back to the login screen?
12. What is a computer virus?
13. Why did I get a message that my computer has a virus?
14. Should I forward this message I received about a new virus?
15. Where can I find out about computer viruses and hoaxes?
16. Should I use anti-virus software on my computer?
17. Where can I scan my computer for viruses online for free?
18. What is spyware?
19. How do I stop popup windows?
20. May I run Linux or other operating system in the dorm?
21. Is software provided for my computer?

Networking

1. What if my network connection is not working?
2. What does my computer need for the network?
3. How do I configure my computer for wired network access?
4. How do I find my computer's hardware (Ethernet) address?
5. Why does my web browser say that there is no connection?
6. Why doesn't my web browser display any web sites?
7. Why does my web browser try to install a modem?
8. Will Concordia set up my computer for me?
9. Can I use video conferencing software in the dorm?
10. Can I set up a web server or other service in the dorm?
11. May I use a wireless LAN in the dorm?
12. How do I register my Xbox (or other device) for network access?
13. How do I configure my computer for wireless network access?
14. Where may I access the wireless network?

Email

1. How do I use the web interface for email?
2. May I choose the sections displayed on the initial email page?
3. Is there protection against junk email and viruses?
4. May I change the name used for my email address?
5. May I use my own program to send/receive email?
6. Why is email returned to the sender?
7. Why do I see the error "Mail from cune.org must be sent from cune.org servers"?
8. Why do I see the error, "'abc@xyz.com' is not a valid Concordia address"?
9. Why do I see the error "Attachment name 'funnystuff.exe' may not end with '.exe'"?
10. How do I delete old email?
11. How do I manage folders?
12. How do I automatically forward my email to another address?
13. How large can an attachment be?
14. Why can't others open my word processing attachment?

Internet Usage

1. How do I check my Internet usage?
2. How do I read the usage information?
3. How current is the usage information?
4. How much can I transfer to or from the Internet?
5. When does my usage reset?
6. What happens when I have used the total amount?
7. Why isn't 100% an even number?
8. Why is my Internet usage more than I expected?
9. Is it possible to add more bandwidth to the Internet?

Web Pages

1. How do I create web pages?
2. How do I upload web pages?
3. How should web pages be named?
4. How do I access my web pages?
5. Why can't I see the latest changes to my web pages?
6. Can web form results be mailed to me?
7. What hidden fields does FormMail recognize?
8. May I write CGI scripts?
9. What are the limits for a CGI script?
10. What can my CGI script access?
11. What perl modules are installed?
12. May my CGI script send email?
13. What if my CGI script has a problem?